Tax, coupons, and credits

• Tax: Settings → Tax settings.
• Coupons: Manage → Store catalogue → Coupons. You create, edit, and deactivate your own discount codes there.
• Credit notes: Manage → Credit notes.
• These adjust customer balances. They are not bank reconciliation.

Coupons you create belong to your tenant only. LuraFlow platform-wide coupon codes do not apply to your products, and your codes are never visible or usable on another tenant's storefront.

• Scope by product, and by individual plans of a product — useful when only one plan of a shared-hosting product is on promotion.
• Scope by billing cycle so an annual-only promotion cannot be redeemed monthly.
• First payment only: the code applies to the customer's first order for that product. Renewals are always invoiced at the regular price.
• Percentage or fixed amount. A fixed-amount code must use one of your enabled currencies.
• Once a code has been redeemed, its code, type, value, and currency are locked — change limits, expiry, scope, or deactivate it and create a new code instead.
• Deactivating is not deleting: past redemptions and reporting stay intact.